I did not receive a confirmation email but my credit/ debit card statement has a pending charge...

I did not receive a confirmation email but my credit/ debit card statement has a pending charge...

If you receive an error message while placing your order, there could be a problem with the information entered. Please verify the billing address you entered at checkout. The billing name and address you entered must match your credit card bill statement address exactly for an order to be processed.

Please be advised that multiple unsuccessful order attempts may result in multiple credit or debit card authorizations. 

Each time an order is attempted, a pending authorization will be placed on your account. For unsuccessful orders, these pending authorizations usually drop off in 3-5 business days, dependent upon your bank. We do not control this so please be cautious when entering in your card details.