Step one:Check that you received the order confirmation email from firstname.lastname@example.org. If you have gmail, this email sometimes hides in your promotions tab. If you do not have this email, your order may have not been completed. Reach out if you think this is an error.
Step two: Check for your tracking email. We typically process orders within 48-72 hours Monday-Friday. Orders placed on Saturday/ Sunday are processed on the following Monday.
Step three:If it has been a week past the expected delivery date, please reach out so we can get you a new journal or track down where the journal is sitting. We ship via USPS and UPS which means as soon as we drop it off, we know as much information as you do but we will investigate to help you find it.